Frequently Asked Questions

How much are your cookies?

Our cookies start from $4.00 per cookie and increase due to a range of factors, including size, customisation, decorations and packaging.

How long do your cookies last?

Our cookies are individually heat-sealed and will last up to 8 weeks whilst wrapped. We recommend you consume your cookies within 24 – 72 hours after opening the wrapper to ensure their full tastiness.

How should I store your cookies?

Our cookies are best stored at room temperature. Avoid exposing them to excess heat or direct sunlight for extended periods of time. Keep the cookies in the heat-sealed bags to ensure freshness. Please do not refrigerate our cookies.

Can I send your cookies as a gift?

Our cookies make great gifts! If you would like to send our cookies as a gift be sure to let us know by ticking the "send as gift" option when you are ordering. You also have the option to send a gift note with your order which will be included in the cookie gift box.

Will I get my cookies in time for my party?

If you are ordering our cookies for a specific event, we recommend that the "preferred delivery date" you provide us takes into account unforeseen shipping delays. We recommend that you select a date which is 3-4 days prior to the date of your event.

Your order will be dispatched approximately 2 days prior to the date you specified at the time you place your order (depending on your location).

If your event is within the next two weeks we strongly recommend that you contact us directly to ensure we can accommodate your order and that you receive it in time for your event to avoid disappointment.

Why don't you have a phone number?

While Baked Impressions has expanded, we are still a small team. We have worked to develop our website so that you can order from our wide collection of cookies and select your own customisations to streamline your ordering process. If you have any queries or concerns please email us and we will respond as soon as possible.

What's in your cookies?

Our cookies are baked fresh and contain flour, cornflour, baking powder, eggs, sugar, butter, vanilla extract and almond extract.

Our cookies contain gluten, dairy and egg.

Our cookies do not contain nuts however are prepared in a kitchen which handles nuts. Whilst we do have procedures in place to prevent cross-contamination we can not guarantee that there are no traces of nuts in our cookies.

Do you have vegan or gluten free cookies?

We have just perfected our gluten free sugar cookie recipe and it tastes divine! We have options to add a dozen gluten free cookies to your order or switch the whole order to gluten free. Keep an eye out for these options while adding to cart.

Unfortunately, our cookies contain dairy and egg. We would love to cater to all dietary requirements and understand the importance of this.

We will continue to trial different recipes to ensure the final result reflects our commitment to high quality, delicious and beautiful cookies before we offer them to our customers.

Do you take custom orders?

Yes we do. We can produce cookies with custom logos, photos, or custom themes. We have several ways you can place a custom order.

You can use our Design your own Cookies feature to customise standard shaped cookies with your own script, colours and decorations.


Alternatively, you could fill out our Custom Order Request form and we can provide you a quote for your custom order.